FREQUENT QUESTIONS

I liked something, how can I buy it?

Welcome to our new online store!

Our electronic environment is very easy to use and friendly for shopping! Just select the product you like, select <add to cart>, and then by giving the appropriate information, you will complete it successfully!

Otherwise, you can buy something by calling us from Monday to Saturday 9-5 at 2382029124.

 

 

Do I need to register to complete a purchase?

No, it is not necessary to register, but we unreservedly advise you, as by registering, you will benefit from various privileges! Initially, your data is stored securely in our environment so you do not need to fill it in every time you make a purchase. Also in your first purchase, we will give you 10% of its value, as long as you subscribe to the email that will come to you, and use the code that will also come to you in the email! In addition, you will receive by e-mail all our offers and news and you will be always informed about any discounts and offers!

 

 

How much do the shipping costs?

Shipping costs for purchases less than € 35.00 are € 3.00. For purchases over € 35.00, shipping costs are FREE

 

How do I know that my order was successfully completed?

Each time a successful order is completed, you are notified by personal email.

When will my order be delivered?

Orders arrive at your place in 1-3 working days. During periods of holidays, discounts or unexpected weather conditions the order may be delayed. In case the recipient is not located, the parcel is located in the nearest ELTA courier store in its area. In addition, the buyer can at any time monitor the progress of the parcel using the shipping code given to him/her at the time the order is completed.

 

How can I return a product?

In case the customer wishes to change the product, he has the right, according to article 4, par. 10 of law 2251/94, to do so within 15 days from the moment he/she received it, provided that the product is not used. The charge for the change is 5€. * In case the change is due to a defect, the change is free.

The procedure is as follows:

-First, you state your request to [email protected] by writing the code and the number of the product you have and the new code/number you want. A prerequisite is to send a photo to verify the condition of the product. You can also tell us by phone at 2382029124 Monday to Saturday 9-5.

- Then we send you again what you want with a new shipping code and the exchange takes place at your place with the transport clerk.

* In case there is a price difference in the change, the following is done:

1. a) if the new product is more expensive, give the extra amount, along with the cost of the change, to the transport clerk.
2. b) if the new product is cheaper, we return the difference to a bank account that you will tell us, or if you wish in the package of the change that we will send you (always offsetting the cost of the change).

 

Can my order be canceled?

In case the customer regrets his/her order and wants to cancel it, he/she has the right to do so, either by phone at 2382029124 (Monday-Saturday, 9-5) or by message to [email protected], provided that the shipping process has not started. If it has, it is subject to the PRODUCT RETURN procedure.

 

Do you give a refund?

In case the customer wishes to return his product, he/she has the right to do so, according to article 4, par. 10 of law 2251/94, within 15 days from the moment he/she received it, provided that it is not used and is in its original condition as received.

The procedure is as follows:

-First you state your request to [email protected] by writing the code and the number of the product you want to return. A prerequisite is to send a photo to verify the condition of the product. You can also tell us by phone at 2382029124 Monday to Saturday 9-5.

-Then, if the original condition of the product is ascertained, you return it to us with its packaging with the transport of your choice and at your own charge. In case the refund is due to a defect of the product, you return it with our charge to an ELTA courier store giving the code we will tell you.

-Then, after you send us a photo of the return receipt, within 3 days, we deposit the value of the product in a bank account that you will give us.

 

Are my transactions secure?

Your electronic transaction data is transferred with TLS protocol at 256bit. We protect our databases with advanced Firewall and online authentication technologies.

For your secure identification, when you connect to our online services but also when you make transactions, use your passwords, which only you know.

How do I monitor the progress of my order?

Once your order is completed, you will receive an information message via email. Then the buyer can at any time monitor the progress of the parcel at www.elta-courier.gr using the shipping code given to him/her at the time the order is completed.

 
 

How do I change shipping details?

You can change the shipping details as well as any other personal item you want whenever you want! Just click on the icon on the top right of the webpage that indicates your account and then it will guide you!